Maantra.com only takes Sterling payments and not Euros or US Dollars. Your order will not be processed if any other currency is used other than Sterling.
Orders are despatched every day Monday to Friday excluding bank holidays. Most orders placed before 2pm on a week day are normally despatched same day. Orders placed after 2pm will be despatched the next working day.
As soon as your order is despatched we will send you an email confirming that the goods have been despatched and the delivery method used.
All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Delivery within the UK
All deliveries within the UK are sent by Royal Mail Second Class Recorded. The delivery time as defined by Royal Mail is three working days from date of despatch, however Royal Mail do not guarantee that items will arrive within this timescale. Please be advised that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
Delivery is charged at £3.95 to cover postage, insured items and packing materials.
Free UK Delivery on all orders over £50
All orders over the value of £50 are delivered Second Class Recorded free of charge within the UK. You may choose and pay for faster delivery.
Delivery within Europe
All deliveries within Europe are sent by Royal Mail Air Mail. The delivery time as defined by Royal Mail is three working days from date of despatch (five working days to Eastern Europe) however Royal Mail do not guarantee that items will arrive within these timescales. We do not accept any liability for any delivery delays that may be caused by goods being held in Customs in countries outside the UK.
Delivery is charged at £4.95 to cover postage and packing. We do not accept any liability for surcharges that may arise as a result of local duties or taxes. We take care in ensuring that our goods are packaged securely and addressed in accordance with the delivery information given by the customer, however we do not accept any liability for goods that do not arrive or that arrive in damaged condition. Deliveries to destinations outside UK are therefore at the customer’s own risk.
Delivery outside Europe
We also deliver to countries outside the UK and Europe, by standard airmail service
You will receive two emails after placing your order:
• The first to confirm that your order has been received
• The second to confirm that your order has been despatched
You can check your order status at any time by logging onto your account at www.maantra.com